TERMS & CONDITIONS

TERMS & CONDITIONS

General

These general Terms and Conditions apply to you as a consumer when you purchase products from us, Ison Beauty at our website isonbeauty.com. By purchasing a product at isonbeauty.com, you confirm that you accept these Terms and Conditions.

When placing an order on the website, a purchase agreement is entered into between you and Ison Beauty when we have confirmed your order in writing and you have received our order confirmation. We ask you to save the order confirmation to facilitate correspondence with us about your purchase.

You must be at least 18 years old to purchase products at isonbeauty.com.

Contact us

You may contact us using the address, e-mail address or telephone number provided below.

ISON BEAUTY

Mob: +971 50 561 6186
Email: novo@isonbeauty.com

ISON P.O. box 566303,

Address: Arenco Building , Block 4, Office 214, Dubai investment park 1, Dubai - U.A.E

If we change our address, e-mail address or telephone number, the updated contact information will be published and held available on our website isonbeauty.com

Prices & payment

All applicable prices for products are indicated at isonbeauty.com. We reserve the right to make price adjustments; adjusted prices will be published and held available at our website isonbeauty.com. The prices indicated at isonbeauty.com are in AED and include VAT. In the event, a product is listed at an incorrect price due to a typographical or technical error, or any other reason, we reserve the right to refuse or cancel any order placed for such product. 
Our payment provider is Shopify Payments, a payment solution provided by Stripe Payments, Inc. We currently accept payments such as Visa, MasterCard, Klarna Pay Now, Klarna Pay Later, American Express.For more information on how we process payment information, please refer to our Privacy Policy. 
Please note that when ordering against an invoice the shipping address needs to be your registered residence.

Shipping & delivery

UAE Delivery

Free delivery across the UAE on orders above 200 AED. A delivery charge of 20 AED is applied on orders below 200 AED.

We deliver via Emirates Post within 1-3 working days. A member of the customer service team will contact you to confirm the exact time of delivery followed by the courier team on the day of delivery.

You are required to indicate the best contact details and time / place of delivery ahead of the dispatch.


Please note that the time of delivery may vary.

Complaints

If you have received a damaged or defect product, please lodge your complaint to us by e-mail:  novo@isonbeauty.com or post: Arenco Building , Block 4, Office 214, Dubai investment park 1, Dubai - U.A.E , as soon as possible after you have discovered the defect. If you lodge the complaint within two months from you discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within three years from ordering the product, you will have no right to invoke the defect.

We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the UAE National Board

Please note that even if we hope that you are very happy with your product, you are not entitled for compensation if the only reason for your complaint is that you are displeased with the product.

Part 1

Our commitment to Sustainability

From the heart of the Amazon rainforest, we curated science-backed clean beauty. For years, we harnessed the best natural ingredients through our innovative technologies using Molecular Biomimetic and Molecular Vegan Shear for a holistic, luxurious haircare experience from the scalp to the roots. Our products are value-driven for environmentally conscious consumers. Panacea and Bio-Fusion are organic, vegan, cruelty-free, and contain no paraben, alcohol, or sulfate.

Read Our Sustainability Goals

Part 2 Formula

Nourishing Ingredients for You and the Planet

Our formulas are crafted with care, using only the finest plant-based ingredients. Our products are organic, cruelty-free, and free from parabens, alcohol, and petroleum jelly. With every application, you can trust that you're choosing a product that benefits you and contributes to a healthier planet. Our commitment to ethical sourcing extends to our partners, certified to provide safe and fair working conditions for everyone involved in our supply chain.

Why Our Ingredients Matter

Part 3 Empower

Empowering Communities in the Amazon Rainforest

Our brand is deeply committed to fostering community partnerships within the Amazon rainforest. We recognize the invaluable role local communities play in sustainable development. Through direct collaboration with these communities, our business model prioritizes their economic and social empowerment.

Discover More

Part 4 Packaging

Thoughtfully Designed

We have crafted our packaging to minimize environmental impact. Our containers are free from PET and are 100% recyclable, ensuring that every part of your product's packaging can be repurposed or recycled responsibly.

Part 5

Reuse for a better tomorrow

We believe in giving our products a second life. Our bottles are designed for reuse beyond their initial purpose. After enjoying your favorite product, wash out the bottle and repurpose it for storing scented oils, travel-sized toiletries, or any other creative use you can imagine. We offer a refill option, allowing you to replenish your product without contributing to unnecessary waste. When it's time to say goodbye, our packaging is made of recyclable materials, making it easy for you to recycle responsibly at your nearest recycling point.

Featured collection

Discover our top product recommendations from the Panacea Collection, designed to nourish and revitalize your hair with nature’s finest ingredients. This curated selection tackles a range of hair needs, from the deeply hydrating to the smooth, frizz-free results of the Each product is crafted to deliver salon-quality results, helping you achieve healthy, beautiful hair at home. Explore the Panacea Collection and elevate your hair care routine.

  • Panacea Boost & Moisturize Hair Oil

    Panacea Boost & Moisturize Hair Oil

    Panacea Boost & Moisturize Hair Oil

    Dhs. 100
    Dhs. 100
  • PANACEA Ultimate Hair Repair Bundle(Pack of 3)

    PANACEA Ultimate Hair Repair Bundle(Pack of 3)

    PANACEA Ultimate Hair Repair Bundle(Pack of 3)

    Dhs. 344
    Dhs. 344
  • Panacea Nutrition Hair Oil

    Panacea Nutrition Hair Oil

    Panacea Nutrition Hair Oil

    Dhs. 95
    Dhs. 95
  • Panacea Hair Filler 25 Benefits

    Panacea Hair Filler 25 Benefits

    Panacea Hair Filler 25 Benefits

    Dhs. 115
    Dhs. 115
View all